Quality & Performance Excellence

  • 63% OFF
  • $50.87
  • Regular price $139.06
  • Publish Date: 2016-01-01
  • Binding: Paperback
  • Author: James R. Evans

Free shipping

Free Shipping On All Orders(Domestic Only).

Free Returns

Free 30 Days Returns. Returns & Refund Policy

Secure Shopping Guarantee

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible.


Attention: For textbook, access codes and supplements are not guaranteed with used items.



Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.

Customer Reviews


MORE FROM THIS COLLECTION

Recently Viewed Items