The Conflict Resolution Process: Crucial Skills For Positive Outcomes (Workplace Essentials Guidebook Series)
- Publish Date: 2017-09-02
- Binding: Paperback
- Author: Calvin Alan Lickfelt;Gentry Stanley
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The Conflict Resolution Process Crucial Skills for Positive Outcomes is the first volume in the Workplace Essentials Guidebook Series. Wherever two or more people come together, there is simply bound to be conflict. This book will give readers a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. As you progress through the book, you will be building a solid set of skills in solution building and finding common ground. The Conflict Resolution Process Crucial Skills for Positive Outcomes will provide you with an opportunity to learn conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
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