Patient Satisfaction: Defining, Measuring, And Improving The Experience Of Care (Management Series)

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  • Publish Date: 2002-07-01
  • Binding: Paperback
  • Author: Irwin Press

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Press, a pioneer in promoting patient satisfaction as both a component and indicator of healthcare quality, reveals lessons he has learned in his 17 years of measuring and managing patient satisfaction, looks at why it is important to continue patient satisfaction efforts, and provides practical tools for measuring, monitoring, and improving patients' experience of care. He gives advice on surveying patients and getting usable data, designing and implementing strategies to address survey findings, and instilling the patient satisfaction culture in an organization. Annotation c. Book News, Inc., Portland, OR (

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